A great CSR experience = a great customer experience
Wavelo Subscriber Management lets customer support reps manage broadband and mobile subscribers, products, plans, and invoices across services in a single, easy-to-use, elegant web interface.
Designed for enterprise and high growth startups
Wavelo SM is perfect for companies looking to streamline and modernize their operations—including cable providers, mobile services, utility companies (ISP, MVNO, power, water), and security solution providers.
One place to service a customer
Improve first-touch response
Lower average handle time per support ticket
Reduce expenditure on a notorious cost center
Offer better customer service
Wavelo SM helps solve one of the most acute pains for telecom customers–support. Delight customers with the ability to answer their questions the first time, without being passed around to multiple people and call centers.
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- Improve first-touch response
- Review product subscriptions, and upgrade and downgrade services
- Manage customer details like addresses, contact info and marketing permissions
Streamline billing and invoicing
Respond to customer demands for flexibility while maintaining the integrity of your profit centers. Handle complex needs like prepaid and postpaid plans, offset billing cycles, and parent/child subscriber relationships, all right out of the box.
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- Customize and manage one-time, recurring or usage-based billing
- Create invoices, make payments and define localized taxes
- Accept credit cards, checks, or cash
Trim a notorious cost center
Managing subscriber plans and billing, invoicing, and offering support across converged services has been a budget buster for decades–until now. Streamline subscriber management and put more resources toward innovation.
- Provide one place to handle every customer need
- Lower average handle time per support ticket
- Reduce overhead by eliminating redundancies
Benefit from flexibility and modularity
As a cloud-based platform, Wavelo SM gives telecoms the ability to scale quickly and efficiently while working within their current infrastructure so they can get to market faster with new offers, products and services. Integrate with other best-in-class software like Zendesk, Salesforce and Stripe, set up multiple storefronts, and define SKUs for products and services.
We’re working with some of the top innovators in the industry to usher in a new era of telecom.
... and many others